My passion is to make clients feel comfortable and excited with the process of creating a valuable and enjoyable online user experience.

I have 20 years experience as an interface designer and specialize in information architecture and usability for websites.

I enjoy working with clients, developers and other stakeholders to design exceptional user experiences.

Concepts and Methodologies

User Centered Design

Usability Testing & Analysis

Information Architecture

Business Analyst

Requirements Gathering

User Personas

Site Diagrams & Flow Charts

Wireframes, Prototypes, Design






Adobe Creative Suite: Photoshop, Illustrator, InDesign


Tools and Technologies

Web Usability Standards


Microsoft and Mac OS


Project Management



UX Design

Adobe Creative Suite CS6

1998 - Present

Northeast Utilities

UX Designer and Usability Analyst

Plan, develop and conduct user research;
Collect, analyze and interpret usability data;
Test designs iteratively through development phase for an exceptional user experience.

Act as a liaison between web developers and clients;
Conduct testing and analysis to develop information architecture;
Conceptualize new design solutions through wireframes, rapid prototypes, final designs and templates.

Apply expert knowledge of Adobe’s Creative Suite;
Purchase and manage all Northeast Utilities domain names;
Conduct industry research to stay current on best practices, and emerging technologies.

1994 - 1998

Kazlon Communications

Senior Graphic Designer

Meet publishing schedule for magazine layout design;
Designing advertisements for high-end art magazines,
Responsible for all production and design efforts for coffee table books and merchandise (CD covers, direct marketing pieces, etc);
Developed film in-house for press runs with imagesetter;
Web page design.

2012 - 2013

Photography Workshops

Wet Plate Collodian, Center for Alternative Photography, NYC, 2013

Ziatype, Photosynthesis, Manchester, CT, 2013

Member Show, Photosynthesis, September 2013

Athenatype Workshop, Photosynthesis, Manchester, CT, 2012

2010 - 2011

Boston University

Certificate, Business Analyst

Plan, Manage and Communicate Requirements

Collaborate With Stakeholders to Elicit Requirements

Model and Document Project Requirements

Core Competencies for the Business Analyst

2009 - 2009

Human Factors International

San Diego, California

User Centered Analysis and Conceptual Design
Science and Art of Effective Web and Application Design
Practical Usability Testing
Putting Research into Practice
Designing the Mobile User Experience (2012)

1998 - 2000

Manchester Community College

Manchester, CT

Areas of Study:  Graphic Design, Illustration

1994 - 1995

Central Connecticut State College

New Britain, CT

Earth Science

Logo: NU Employees PAC Logo

Logo: NU Employees PAC Logo

Photography: Family Portrait

Photography: Family Portrait

Website: NU Land Management

Website: NU Land Management

Northeast Utilities Land Management

Photography: Man, Union Square, NYC

Photography: Man, Union Square, NYC

Website: Natural Gas Symposium

Website: Natural Gas Symposium

Photography: Children

Photography: Children

Logo: REVI Electric Vehicle

Logo: REVI Electric Vehicle

Logo: Powered Up

Logo: Powered Up

Business Card: Thirsty Hurston

Business Card: Thirsty Hurston

Photography: Family Portrait

Photography: Family Portrait

Photography: Family Portrait

Photography: Family Portrait

November 5th, 2013

Card Sorting Best Practices

Card sorting is a method to determine an architecture for your site that the majority of visitors will understand. You can use it to evaluate an existing site or when designing a new site. There are many benefits of card sorting. It helps you understand how your visitors will navigate your site and how they… read more

August 28th, 2013

Create a Keyword Distribution Sheet

A good idea to help you with keywords is to set up a keyword distribution sheet. This distribution sheet identifies keywords for your site. As you watch your rankings, you can keep track and evaluate which ones are increasing your rankings. Begin identifying keywords for your site using an excel spreadsheet with 8 columns: Column… read more

August 21st, 2013

How Search Engines Find and Index Your Site

As part of my overview on search engine optimization, I’d like to touch upon how search engines find your site and how they go about indexing the links on it. Search Engines have a set of computers called “bots” that continually crawl the web.  They have a list of all the websites and read all… read more